Users are receiving a Server Error when submitting P.A.W Form

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    ChewyHR
    Asked on November 07, 2018 at 10:31 AM

    Hello,

    Users are experiencing a server error when trying to submit via our P.A.W Form. I did a test and checked the submissions - it appears to be going through on the Jotform end, but I did not receive a submission receipt and the destination inbox did not receive my test submission.

    Can you please advise ASAP?

    Screenshot
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    AshtonP
    Answered on November 07, 2018 at 12:08 PM

    This issue is now resolved, could you please check your form? Let us know in case you need further assistance.

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    ChewyHR
    Answered on November 07, 2018 at 01:14 PM

    Can you please explain what happened? We had several submissions that did not go through - this is not good as we use Jotform as our employee change record.


    Can you please push through all submissions again from today? I cannot pinpoint when the issue started, so I need to make sure that all these submissions are sent through to the correct inboxes.

    Let me know when this is completed. Thanks.

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    david
    Answered on November 07, 2018 at 02:04 PM

    There isn't a tool we can use to resend every submission email for any form that was submitted today.  Any emails that were not sent should have been queued and sent or will send. 

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    ChewyHR
    Answered on November 07, 2018 at 03:33 PM

    Can you please explain what the issue was and why this happened?

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    Welvin
    Answered on November 07, 2018 at 05:19 PM

    502 is a general server error. The server either fails or took some time to process the request causing this error. It has been fixed already. 

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    ChewyHR
    Answered on November 08, 2018 at 08:21 AM

    David - the recipient emails are not receiving any of the previous submissions that became "stuck" during server errors. How do we get these pushed through? There were many submissions during that time and it's critical that these emails receive those. Is there a number that I can call to speak directly to someone regarding this issue?

    Thanks.

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    AshtonP
    Answered on November 08, 2018 at 10:03 AM

    We apologize as we do not provide the phone support. This forum is the best way to get in touch with our support team. Additionally, you may also receive assistance via email - support@jotform.com

    Are emails not sent for the received submissions? Guide: How-to-View-Form-Submissions 

    If you see the submissions in the submission sheets then you may review the email history. Here you can review see all the email sent historically. Guide: How-to-View-All-Your-Form-Email-History 

    If you see the submissions received, however, no trace of emails, then let us know the submission ID so we can investigate this further.

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    david
    Answered on November 08, 2018 at 12:21 PM

    You can use the Forward Email tool of the form's submission data. You can find this by

    1. Click on  My Forms (on top)

    2. On your list of forms, select the form.

    3. After selecting the form, click on Submissions button

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    4. On the form submissions page you will see the Forward Email tool

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