Jotform does not work with WIX

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    tedjo
    Asked on January 05, 2019 at 08:28 AM

    The jot forms that I have work with other webhosting but not with WIX.  I am trying build a website in WIX and the Jot form are not working there.  Would you please assist.

     

    Thank you

     

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    jherwin
    Answered on January 05, 2019 at 08:33 AM

    Have you tried following this method: Adding a Form to your Wix Site. If not, please try it.

    Note: We recommend this embed method due to some reports about forms not submitting properly on Wix when embed code is used. We found out that Wix uses a different domain name on generated iframe source which caused security errors preventing the form from submission.

    Give it a try and let us know how it goes.

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    tedjo
    Answered on January 05, 2019 at 09:19 AM

    No, It did not work. I inserted the link and still the same error

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    gerardw
    Answered on January 05, 2019 at 10:08 AM

    Could you please provide us with a few details to assist you better:

    1. Are all your forms being embedded on the WIX site or only one? If only one, please provide the form URL.

    2. What error are you receiving?

    3. Are you receiving the error while embedding the form? OR Is the error shown after the form is published on your website?

    3. Is your website using https, since our forms use SSL which uses https?


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    tedjo
    Answered on January 05, 2019 at 10:26 AM

    Please see my responses in red.


    1. Are all your forms being embedded on the WIX site or only one? If only one, please provide the form URL.

    All forms are being imbedded Following are some of the forms.  In addition I am building other forms also.

     https://form.jotform.com/80728933774166
    https://form.jotform.com/72653528166159

    https://form.jotform.com/80075017360145

    https://form.jotform.com/72659330866163

    https://form.jotform.com/80044321760143

    https://form.jotform.com/80728933774166https://form.jotform.com/80728933774166https://form.jotform.com/80728933774166



    2. What error are you receiving?


    This is the error message:

    "This site says...

    An error has occurred.  Please try again or contact the form owner"





    3. Are you receiving the error while embedding the form? OR Is the error shown after the form is published on your website?

    The error appears after I  fill the fields and press Submit  This happens after the site has been saved and publishsed.




    3. Is your website using https, since our forms use SSL which uses https?

    I think it uses https.  


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    jherwin
    Answered on January 05, 2019 at 11:02 AM

    Could you please share us the webpage URL so we can further check this? Also, since the error appears after you submitted the form. Could you let us know if we can send a test submission to the form to test it from our end?

    Looking forward to your response.

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    jherwin
    Answered on January 05, 2019 at 11:20 AM

    Unfortunately, the link you provide is for something else. You can see the URL of your Wix web page in the dashboard.

    Sample:
    1546705212wixsite.png

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    tedjo
    Answered on January 05, 2019 at 12:17 PM

    Sorry:


    https://contractlaboratory.wixsite.com/mysite

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    jherwin
    Answered on January 05, 2019 at 01:42 PM

    I checked your webpage/wix site and I can't see any Jotform embedded to it.

    I just tested it on my end and I was able to embed my forms to my Wixsite. Please see screencast below.
    1546713573addingtowix.gif

    I also test submitted it and It works fine.
    1546713691testsbmittttwix.gif

    Guide: Adding a Form to Your Wix Site.

    Please embed your jotform to your wixsite so we can test it.

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    tedjo
    Answered on January 05, 2019 at 06:57 PM

    I embed the per your instruction the same problemm1546732609errorwix.PNG

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    DonaldHag
    Answered on January 05, 2019 at 09:09 PM

    As per the instructions on this guide: https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site, the error should not be showing. Is it possible to post further screenshots of the process you are going through to embed the site? We might be able to identify the error occurring through the embed process.


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    tedjo
    Answered on January 05, 2019 at 09:51 PM

    attached are the screenshots per instructions: c1 to c131546742720c1.PNG

    1546743049c13.PNG1546743037c12.PNG1546743021c11.PNG1546743002c9.5.PNG1546742984c10.PNG1546742963c9.PNG1546742947c8.PNG1546742934c7.PNG1546742922c6.PNG1546742898c6.PNG1546742883c4.PNG1546742850c3.PNG1546742813c2.PNG

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    tedjo
    Answered on January 05, 2019 at 09:53 PM

    The same process was used for using the link and using the code.  The same error was reproduced.  Please note that the form includes several features such as payment option, a unique id widget and signature.  


    Thank you

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    roneet
    Answered on January 05, 2019 at 10:17 PM

    I noticed you are embedding the Form using the default embed method. What we always suggest you embed the Form using the iFrame method.

    1) Remove your forms from that site.
    2) Go into your forms edit mode to get the Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    3) Paste the code in a text editor such as Wordpad, example:
    1546744528iframe.PNG

    4) Copy only the Iframe part.

    5) Embed the Iframe part in your site.

    15467445861.PNG

    This guide may help you.

    https://support.wix.com/en/article/adding-html-code

    Let us know if you need more help.

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    tedjo
    Answered on January 06, 2019 at 10:50 AM

    It worked.  Thank you