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TrevorEmbAnswered on January 11, 2019 10:13 PM
I have created a form, competed filling a sample of the form several times with successful submission. However, I don't get any email notifications on submitted forms. I did a test email and I received the notification, but no notifications for completed forms.
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roneetAnswered on January 12, 2019 07:41 AM
On checking your form I found that your email notification is in place. From our server logs, I see the email notification for this submission has been sent successfully from our end.
Try whitelisting our IP address and Domains. I checked the email id temuobome@pnrrailworks.com in bounce list as well but they are all correctly placed at the JotForm side. Have you checked the notification in your Spam folders
https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains
You may also try setting custom sender email address.
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert
You may also check the email logs in your profile:
https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Thanks.