Submission Storage Limit

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    ywcastpaul
    Asked on April 03, 2019 at 12:25 PM

    Hi there, 

    I'm using a free JotForm account. I am seeing a warning that I am almost out of submission storage. However, when I look at the actual usage, we have used very few. I have attached a screenshot to show the disparity.

    Please advise,

    Kara

    Screenshot
  • Profile Image
    BJoanna
    Answered on April 03, 2019 at 01:43 PM

    The Submissions Storage for the Free accounts is 500 submissions. Your current usage is 355 submissions. You can check this on the account Usage page. 

    1554312914usage.PNG

    Most of the submissions are coming from your forms that are located inside of the Trash folder. 

    1554313038Trash.PNG

    If you do not need those forms and submissions, you can Purge the forms from the Trash folder to clear the Submissions Storage space. 

    You can also restore those forms, download submissions for a backup purpose and delete the submissions.  

    How to Restore Deleted Forms

    How to Download Form Submissions as Excel/CSV/PDF

    How to Delete Form Submission Data