Error in revision history

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    al_hasan89
    Asked on April 04, 2019 at 03:13 PM

    I can not go back to any revisions on the form. I get the error "oops! Something went wrong and We couldn't initialize your revision history.". It gives me options to "Dismiss" or "Reload Page". When I reload page I get the same error.

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    Richie_P
    Answered on April 04, 2019 at 04:27 PM

    We are sorry for the inconvenience.

    Can you please try clearing your browser's cache or use another browser in editing your form?

    I have also cleared your form cache. Can you please try to use the revision history again and let us know how it goes?

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    al_hasan89
    Answered on April 04, 2019 at 08:59 PM

    Hi. The issues is still the same. I've tried with different browsers with the same result.

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    jherwin
    Answered on April 04, 2019 at 10:41 PM

    Can you tell us which revision you want to return the form and we will try it on our end?

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    We'll wait for your response.

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    al_hasan89
    Answered on April 05, 2019 at 12:13 AM

    I'd like to revert to the Mar 24 revision. There is only one. But I also want to have this feature available in case I need it in the future.

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    BJoanna
    Answered on April 05, 2019 at 02:50 AM

    There are two versions from Mar 24. To which one do you want to revert your form to?

    1554446435revert.PNG

    I checked your submissions and I saw that you received all of them after that date, so I would suggest you to download your data first for a backup purpose. If some field did not exist in that version the data you collected with that field will be removed from the submissions page. 

    How to Download Form Submissions as Excel/CSV/PDF 

    If you were previously trying to revert the form from the Form Builder, please also try to do it from the My Forms page. 

    1554446778revision.gif

    If the issue still persists, let us know to exactly which version from Mar 24th you want to use and we will try to revert it. 

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    al_hasan89
    Answered on April 05, 2019 at 04:57 PM

    Hi, the problem is the same even with the new method above. Please revert me to Mar 24 22:46 version.

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    Jed_C
    Answered on April 05, 2019 at 07:32 PM

    The Mar 24 22:46 version is no longer in the choices. Did you revert it from your end? 

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    Looking forward for your response. 

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    al_hasan89
    Answered on April 06, 2019 at 03:23 PM

    Hi there, please use the March 25th version instead then.

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    Mike
    Answered on April 06, 2019 at 07:01 PM

    The form has been restored. Please check it now.