Stop spam submissions with big file uploads

  • Profile Image
    muratukray
    Asked on April 20, 2019 at 02:17 PM

    Hello, one  people last 2 form send us incorrectly as big files as spam, and this is not our customer

    Please come back our qoata today send İTS this people about 120 MB by twice time.

    Normally our customers send us small files

    Thank 

  • Profile Image
    jonathan
    Answered on April 20, 2019 at 05:15 PM

    I checked your account/username muratukray  and it shows the account was on Overlimit Status.

    You have exceeded your account usage on Upload Space.

    Understanding Your Account Usage and Limits

    There are 2 options to re-activate your account.

    1. Decrease the Upload Space usage. 

    You can do this by deleting submissions that have upload files on them. You can delete those 2 spam submissions that have big file upload.

    User guide: How to Delete Form Submission Data


    2. Upgrade to higher plan to expand usage limits.

    Go to your my account Upgrade page and click on the Upgrade button higher plans.

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    Additionally, to block spam submissions, you may also add Captcha field on your form.

    How to Add a Captcha Field


    Let us know if you need further assistance.