PayPal Checkout: I can get PayPal to connect to my form and the smart buttons will not load.

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    hilldrob1990
    Asked on May 16, 2019 at 05:08 PM
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    Jed_C
    Answered on May 16, 2019 at 08:26 PM

    After it shows that successful message, does clicking on the "Go back to Jotform inc" button works or not?

    Please check the sample screencast below:

    1557328034paypalConnection.gif

    Please confirm if it's not working for you either so we can escalated it to our L2 team.

    By the way, I've tried it on my sandbox account and it works.

    15580532132019-05-17_08h31_52.png

    Looking forward for your response. 

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    hilldrob1990
    Answered on May 16, 2019 at 08:58 PM

    No. I haven’t even seen the page with a successful message on it. I can’t get page the “connecting.” I can fill out my form all the way, but the smart buttons won’t load so I can’t close out my purchase. 

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    hilldrob1990
    Answered on May 16, 2019 at 09:43 PM
    No. I haven’t even seen the page with a successful message on it. I can’t get page the “connecting.” I can fill out my form all the way, but the smart buttons won’t load so I can’t close out my purchase.
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    ashwin_d
    Answered on May 16, 2019 at 11:49 PM

    Based on the screenshot you have shared, it seems you are having issue when previewing your form. I did check your form and you have not integrated your "PayPal Checkout" payment tool with your PayPal account. You need to first edit your form and integrate it with your Paypal account. Please check the screenshot below:

    1558064903paypalcheckout.gif

    Hope this helps.

    Do try it out get back to us if you have any questions.

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    hilldrob1990
    Answered on May 16, 2019 at 11:56 PM

    I have tried that and I can’t get it to connect. The little circle just spins in circles...

    A new response has been received:                     
    JOTFORM
    Answered by ashwin_d 

    Based on the screenshot you have shared, it seems you are having issue when previewing your form. I did check your form and you have not integrated your "PayPal Checkout" payment tool with your PayPal account. You need to first edit your form and integrate it with your Paypal account. Please check the screenshot below:

    1558064903paypalcheckout.gif

    Hope this helps.

    Do try it out get back to us if you have any questions.


                     
    1558064981
         
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    hilldrob1990
    Answered on May 17, 2019 at 12:43 AM
    I have tried that and I can’t get it to connect. The little circle just spins in circles...
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    hilldrob1990
    Answered on May 17, 2019 at 12:43 AM

    Sent from my iPhone
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    ashwin_d
    Answered on May 17, 2019 at 01:59 AM

    Can you please check your browser and see if the popup is being blocked? You should be able to see the notification on top right corner of the toolbar if the popup is blocked.

    I do not see any issue with the integration and the window is loaded without any problem. I would also suggest you to please try again in any other browser and see if that helps you.

    We will wait for your response.

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    hilldrob1990
    Answered on May 17, 2019 at 03:43 AM
    I used chrome and it connected but when I setup my paypal it said failed...
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    ashwin_d
    Answered on May 17, 2019 at 05:07 AM

    That means it is related to your PayPal account. Do you have PayPal business account? Please note that you need PayPal business account to be able to use Paypal checkout payment tool.

    If the issue persists, I would suggest you to please connect with PayPal support and ask them if there is any limitation with your PayPal account. 


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    lyricsmirror
    Answered on May 17, 2019 at 06:03 AM

    Not working the way

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    ashwin_d
    Answered on May 17, 2019 at 09:23 AM

    Do you have PayPal business account?

    As explained earlier, to use PayPal Checkout you need to have Paypal business account.

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    hilldrob1990
    Answered on May 17, 2019 at 09:43 AM
    I do. I upgraded last night when I was trying to connect
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    ashwin_d
    Answered on May 17, 2019 at 11:04 AM

    In that case I would suggest you to please connect with PayPal support and ask them to check if there is any limitation with your Paypal account.


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    hilldrob1990
    Answered on May 17, 2019 at 07:43 PM
    I figured out my issue and got my form working. I do have another question tho, is there anyway to set up a form for customers to play cash?
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    Victoria_K
    Answered on May 18, 2019 at 04:02 AM

    Yes, it is possible to allow paying cash along with PayPal payments. Please check our guide here: How-to-Set-up-PayPal-Along-with-Other-Payment-Options

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    hilldrob1990
    Answered on May 18, 2019 at 02:43 PM
    Sorry for all the questions but when I go to set up the conditions I don’t have the option for the second part after the “if.” Am I doing something wrong? I have attached a video and screenshot below
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    Victoria_K
    Answered on May 18, 2019 at 04:10 PM

    I am sorry, but we can not receive screenshots sent via email reply. Please open this link in your browser to upload screenshots: https://www.jotform.com/answers/1826254

    We will wait for your reply. 

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    hilldrob1990
    Answered on May 18, 2019 at 04:11 PM

    155821029305F7F7ED-BC8F-4F87-ADDC-E20726

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    Kiran
    Answered on May 19, 2019 at 12:30 AM

    You may select the 'My Products' from the list displayed below on the screen in the action (DO) part of the condition.

    1558240196155821029305F7F7ED-BC8F-4F87-A

    Currently, it is now set to Submit button on your form. Please give it a try and let us know if you need any further assistance. We will be happy to help. 

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    hilldrob1990
    Answered on May 19, 2019 at 01:43 AM
    Select it for both PayPal and cash?
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    Victoria_K
    Answered on May 19, 2019 at 03:45 AM

    As far as I understand this is the form in question: http://www.jotform.us/form/91356557725163 

    It has products created within PayPal field, so products will not be shown for cash option. I can suggest to re-create products using regular form elements and set up a calculation on the form. Then, a total can be paid either via PayPal or cash. 

    Here is a guide: 

    How-to-Pass-a-Calculation-to-a-Payment-Field

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    hilldrob1990
    Answered on May 19, 2019 at 10:37 AM

    Its not given me a total and also, I want to be able to checkout with PayPal or Cash. i want to have the option. How do I set that up?

    15582765570FA495B2-6392-4250-9B37-64BD30


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    hilldrob1990
    Answered on May 19, 2019 at 10:43 AM
    I set it up exactly how the video shows and it’s not giving me a total. Can you please see if you can find a mistake? I don’t know why I’m asking so much trouble with this! And also, how do I check out with PayPal? When I click the check out button it takes me to the Thank You page. I want to be able to have the option to check out with PayPal or Cash
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    Victoria_K
    Answered on May 19, 2019 at 10:48 AM

    I see that calculation widget is empty on your form. Please add a 'Scents' field into it as shown:

    Please correct this part so we could proceed.

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    hilldrob1990
    Answered on May 19, 2019 at 11:10 AM

    Why is the total not using up under USD? And also not when I click check out its telling me I can only select one scent... I have it set up under multi choice... 

    1558278489CA2088F9-247C-4571-B90D-B9D3DC


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    Kiran
    Answered on May 19, 2019 at 01:46 PM

    I see that the calculation field is not being passed to payment field.

    155828779019052019_230542.png

    Please open the payment field wizard and select the Calculation field in the 'Get Price From' option which should resolve the issue. 

    Thank you!

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    hilldrob1990
    Answered on May 19, 2019 at 02:52 PM

    Ok, finally got that fixed! Next question, It take me to PayPal, how do I set it up to where customers have the option to pay PayPal OR Cash? 

    1558291853621FB3D4-E53E-4A36-98C4-BE05AE

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    Victoria_K
    Answered on May 19, 2019 at 04:20 PM

    First, I would suggest to hide a calculation 'total' field instead of PayPal 'total'. Then, you can add a field asking how users would like to pay:

    Then, you would need 2 conditions. One checking if user is paying online and shows PayPal field:

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    hilldrob1990
    Answered on May 19, 2019 at 05:43 PM
    I’m sorry for all these questions, but
    I added the multi answer widget. How do I get that to work with a payment option?

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    Kiran
    Answered on May 19, 2019 at 11:17 PM

    The other question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1828606

    Thanks!