Terms & conditions Widget not displayed on embedded form

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    Newick_Luke
    Asked on June 09, 2019 at 07:59 PM

    Hi There,


    I can't seem to get the terms and conditions widget to display the text on my form once, I have shared it.

    https://evacorporations.com.au/supplier/

    Could you please assist.


    Thanks


    Luke

  • Profile Image
    BJoanna
    Answered on June 10, 2019 at 01:50 AM

    Please re-embed your form with the iFrame code to see if that will resolve the issue. 

    Getting the Form iFrame Code

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    Newick_Luke
    Answered on June 10, 2019 at 05:04 AM

    Thanks BJoanna,

    However this did not work either 


    www.evacorporations.com.au/supplier 

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    Victoria_K
    Answered on June 10, 2019 at 05:19 AM

    Hello,

    I see form is still embedded via wordpress plugin on your web page. Could you please re-embed it using iframe code and let us know so we checked for possible console errors on your webpage? 

    We will wait for your reply. 

  • Profile Image
    Newick_Luke
    Answered on June 10, 2019 at 05:43 AM
    Hi BJoanna,
    This did not work either.
    Thanks
    Luke Newick
    ...
  • Profile Image
    roneet
    Answered on June 10, 2019 at 06:11 AM

    It seems that you have not yet embedded the form with iFrame. Please keep the code placed and let us know so that we can take a look at it.

    Please follow these steps:

    1) Remove your forms from that site.

    2) Go into your forms edit mode to get the Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    3) Paste the code in a text editor such as Wordpad, copy only below code till iFrame tag and leave the script part example:

    1560161255iframe.PNG

    4) Copy only the Iframe part.

    5) Embed the Iframe part in your site.

    6) Clear the Form Cache:

    Guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Let us know if you need more help.

  • Profile Image
    Newick_Luke
    Answered on June 10, 2019 at 06:27 AM

    I followed all you instructions, however it still did not work:

    1560162171Screen Shot 2019-06-10 at 6.22

  • Profile Image
    Victoria_K
    Answered on June 10, 2019 at 07:01 AM

    Hello,

    Please try inserting the code when editing the wordpress post in TEXT mode as shown on the screenshot:

    1534860199site:jotform.com wordpress - G

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    Newick_Luke
    Answered on June 10, 2019 at 07:05 AM

    Hi Can you log in with team viewer and assist me?


    Thanks


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    Welvin
    Answered on June 10, 2019 at 07:34 AM

    Our apologies, but we do not offer support using Teamviewer.

    I see you are using Gutenberg editor. You should use Custom HTML or Code block to embed the form.

    https://gogutenberg.com/blocks/custom-html/

    https://gogutenberg.com/blocks/code/ 

    15601664482019-06-10-002.png

    If you still cannot get it to work, please add support@jotform.com as an editor on your WordPress website, and we will check the codes for you. 

  • Profile Image
    Newick_Luke
    Answered on June 10, 2019 at 07:40 AM

    Hi I can not add you as a editor as your support@jotform.com  email address is already registered.


    Thanks


  • Profile Image
    Newick_Luke
    Answered on June 10, 2019 at 07:43 AM

    Everything I've tried is not working and it is starting to get a little frustrating.




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    Welvin
    Answered on June 10, 2019 at 07:46 AM

    I'm sorry to hear that. I'm a developer myself, and I can help you sort this out. Please try adding welvin@jotform.com. I tried resetting the password for our support email, but your site key seems to be not working for resets. 

  • Profile Image
    Welvin
    Answered on June 10, 2019 at 07:48 AM

    Please nevermind. I was able to login now. I'm checking this for you. I'll keep you posted.

  • Profile Image
    Welvin
    Answered on June 10, 2019 at 07:55 AM

    I'm getting errors when trying to update your website. I think this is the reason why you cannot get it to work since the codes is not being updated. 

    15601676762019-06-10-004.png

    Please consult with your developer to fix this. Or, try saving as an admin to your end to see if that will work. 

  • Profile Image
    Newick_Luke
    Answered on June 10, 2019 at 07:45 PM

    Hi Welvin,


    I've added you as an editor to my Wordpress site.


    Could you please assist me with two issues, I'm currently having with Jotforms.


    1) Terms & Conditions Widget is not illustrating on website.

    2) Image upload Widget is not illustrating on website.


    https://evacorporations.com.au/supplier/


    Thanks 


    Luke Newick

  • Profile Image
    roneet
    Answered on June 10, 2019 at 10:28 PM

    Good day,

    It seems the widget is not displaying on your website due to the Javascript conflict and the embed code is also not updating. You can ask your developer to check the issue with your website.

    I have gone ahead and added the traditional File upload and Multichoice element to make it look like the Terms and Conditions option. Please go through your page and let us know if it helps then go ahead deleting the two widgets.

    Looking forward to your response.

    Thanks.


  • Profile Image
    Newick_Luke
    Answered on June 11, 2019 at 01:15 AM

    My customers are spending 15-30 minutes on populating this form and then when they submit this image comes up:

    1560230046Screen Shot 2019-06-11 at 1.11

    Then when they hit go back all there work is cleared.


    Can I please have some assitance on this, otherwise I'm going to have to change platform and leave a review on my experience.


    To date I have not been impressed with the customer support or platform.


    Thanks


    Luke Newick

  • Profile Image
    ashwin_d
    Answered on June 11, 2019 at 02:22 AM

    Since this is a new unrelated issue, I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/1852426