Why is my account suspended?

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    Mirthe
    Asked on August 15, 2019 at 05:55 AM

    Hello sir/madam,

    Could you please help me?

    My account is being suspended too. I don’t know why.

    Thank you in advance,

    Mirthe

  • Profile Image
    ashwin_d
    Answered on August 15, 2019 at 06:14 AM

    I did check your account and found that is currently suspended because of the passport filed you have added in form "Deelnemersovereenkomst - Physical Therapy Abroad". Please check the screenshot below:

    1565864060passportUpload.png

    You may continue to collect that information, however it is a must to add an  agreement displayed on the form and a signature, widget fields. The following guide should help you how to add widgets to your forms: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form

    You may also like to take a look at the following guides which should help you:

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form 

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form 

    I have gone ahead and activated your account. Please go ahead and make the changes in your form as mentioned above.

    Hope this helps.

    Do get back to us if you have any questions.

  • Profile Image
    physicaltherapyabroad
    Answered on August 16, 2019 at 05:39 AM

    Thank you for your response.

    I checked the links and information you sent me. 

    In my form I do have a widget for a signature and also placed a required checkbox in which our volunteers have to agree with our Terms and Conditions (Algemene Voorwaarden in Dutch, it links to our website with the online terms and conditions).

    I made this form with a laywer to be sure to follow the EU and Dutch rules. 

    Can you help me to check whether my form is ok now and we follow the rules?

    Because my ip is still blocked. (I thought that my account being suspended and my ID blocked was because of the same reason).


    Thank you so much!

    Kind regards, Mirthe

  • Profile Image
    ashwin_d
    Answered on August 16, 2019 at 07:03 AM

    Your current IP address 188.206.105.232 is not blocked. What is your IP address which is blocked? Please click on the following URL to know your current IP address: https://www.whatismyip.com/ 

    I am also escalating this thread to our form review team to review your form. We will get back to you on this soon. 

  • Profile Image
    AndrewHag
    Answered on August 16, 2019 at 08:17 AM

    Seems the IP address 82.197.195.184 is blocked. I have whitelisted the IP address now. 

    Let us know if you still face any issues.

  • Profile Image
    Mirthe
    Answered on August 16, 2019 at 08:49 AM

    Thank you, everything is working now!