My account is blocked

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    Rudy Martins 
    Asked on August 30, 2019 at 09:59 AM

    Hi, 

    I'm contacting you because my account (and my collegues' to) is blocked, we are a company doing the same job as UBER in France.
    We use every day forms to have contacts or to show some informations with our drivers. 

    We are under french laws surveillance, we cannot afford passing through the laws, so there is no fishing activity in Kapten.


    Please unlock our account as soon as possible. 


    Cordially

  • Profile Image
    ashwin_d
    Answered on August 30, 2019 at 11:09 AM

    Upon checking your account, I found that it is currently suspended because of the "ID Card" related upload fields you have added in form. 

    This is a violation to our Terms of Use, you may  collect personal identification numbers only, however it is a must to add an agreement displayed on the form and a signature, widget fields.

    Here you are a helpful guide for you to add widgets to your forms: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form 

    Please refer to the following guides:

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form 

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form 

    In order to reactivate the account, we have removed the upload fields from your form.

    Hope this helps.

    Do get back to us if you have any questions.