Submission limit

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    diannapitch
    Asked on September 04, 2019 at 12:49 PM

    Hello  I thought with the free jotform account we were eligible for 100 submissions per month?  I am getting a notice am reaching my submission limit?  Can you please explain  Thank you

  • Profile Image
    zuritapia
    Answered on September 04, 2019 at 01:50 PM

    Hi @diannapitch!

    Upon checking your account there is nothing indicating your account is going over submission limit. I have also checked our email logs to check if an email was sent and there is nothing sent from us. 

    However, the only thing I can see that is near the limit is the submission storage limit currently you are at 434 Total Submissions which a FREE account the Storage Limit is 500 total.

    To lower the total submission, you can download all of your current data and delete them after.

    Guide: Understanding-Your-Account-Usage-and-Limits

    Guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

    Guide: How-to-Delete-Form-Submission-Data

    https://apps.jotform.com/app/auto_delete_submissions