PDF Attachment: Why am I receiving two PDFs when only one is selected?

  • arche_sta
    Asked on October 9, 2019 at 10:51 AM
    2- I've activated the "PDF Attachment" option but now I receive in my notifications 2 forms (one with the data information, the other one without) even if only one is listed in my parameters
  • BJoanna
    Replied on October 9, 2019 at 10:58 AM

    If I understood correctly, you are receiving two PDF Attachments via Email Notification, but you have only one PDF Document. 

    To which form is your issue related to? Please provide us a form URL. 

    Where to Find My Form URL?

    I suspect that you also created a Fillable PDF Form and that the PDF Form is attached along with the PDF Document. If this is the case, please delete your Email Notification and create a new one to see if that will resolve the issue. 

    How to Delete Notifications/Autoresponder

    Setting up Email Notifications

  • arche_sta
    Replied on October 9, 2019 at 3:33 PM

    Thank you. My form is here : https://form.jotformeu.com/80155234284352

    and re-creating my notification solved the problem of 2 attachments, thank

  • Ivaylo JotForm Support
    Replied on October 9, 2019 at 4:24 PM

    We are glad that it worked for you.

    If you have any other questions or concerns, please do not hesitate to contact us again.

    We are always here and ready to help.