Integration with Dropbox is not completing in HIPAA Form

  • Carr_Jonathan
    Asked on October 10, 2019 at 4:14 PM

    I am trying to integrate my hipaa form results with Dropbox. It says that it is authenticated, but then to complete, it said it may take some time. I left if for well over an hour and it didn't seem to complete. I can not tell if the process is successful.

     

    Page URL: https://hipaa.jotform.com/92825052384156
  • Vanessa_T
    Replied on October 10, 2019 at 5:31 PM

    I've tried to integrate our test HIPAA account to Dropbox and was not able to replicate the issue.

    I have cleared your form cache, can you also please clear your browser cache then try to re-integrate.

  • Carr_Jonathan
    Replied on October 11, 2019 at 10:04 AM

    I cleared my browser cache. It this morning and it has been trying to integrate for over an hour. Doing the same thing as yesterday.

  • David JotForm Support Manager
    Replied on October 11, 2019 at 11:22 AM

    We apologize for the inconvenience. I have also tested this integration and it worked fine on my end:

    1570807129dropbox Screenshot 10

    Please try again using a different browser, and if the "it may take some time" message shows up, please open the browsers console report, take a screenshot of it, and share it on this forum thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

  • Carr_Jonathan
    Replied on October 11, 2019 at 12:14 PM

    Thank you! That did it. It would not work in Chrome, but worked right away in Edge.

  • David JotForm Support Manager
    Replied on October 11, 2019 at 1:45 PM

    You are welcome! Open a new forum thread if you need anything else, we will be glad to assist you.