Not getting notice email

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    Asked on October 16, 2019 at 12:50 PM

    I have not been getting the emailed notice when a form has been submitted.  Can you please assist?

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    Answered on October 16, 2019 at 02:41 PM

    Hi @bqualls13,

    I do apologize for the inconvenience you are experiencing with not receiving your notifications.

    I took a look at your forms and saw they were all set up to go to the email address of I then checked to make sure the email address was not on the bounce list and it was so I removed it from the bounce list. This should fix the issue and you should now get your notification emails.


    FYI, you are also able to check if your email is on the bounce list.

    Guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    Guide: How-to-Prevent-Email-Bouncing-Related-Issues

    Also, you are also able to view your email history on your account as well.

    Guide: How-to-View-All-Your-Form-Email-History

    Please let us know if after removing the email address from the bounce list you are still experiencing the issue.

    Thank you