Not getting notice email

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    bqualls13
    Asked on October 16, 2019 at 12:50 PM

    I have not been getting the emailed notice when a form has been submitted.  Can you please assist?

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    stevenmarshall
    Answered on October 16, 2019 at 02:41 PM

    Hi @bqualls13,

    I do apologize for the inconvenience you are experiencing with not receiving your notifications.

    I took a look at your forms and saw they were all set up to go to the email address of bqualls@myhqsigns.com. I then checked to make sure the email address was not on the bounce list and it was so I removed it from the bounce list. This should fix the issue and you should now get your notification emails.

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    FYI, you are also able to check if your email is on the bounce list.

    Guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    Guide: How-to-Prevent-Email-Bouncing-Related-Issues

    Also, you are also able to view your email history on your account as well.

    Guide: How-to-View-All-Your-Form-Email-History

    Please let us know if after removing the email address from the bounce list you are still experiencing the issue.

    Thank you