I am unable to login my account

  • Lyn Vu
    Asked on December 15, 2019 at 11:07 PM

    I have attempted to log in so many times and it keeps failing.
    I have reset password, and even after resetting it does not log me in. Please assist.

  • Ashwin JotForm Support
    Replied on December 16, 2019 at 12:59 AM

    I did check your account and found that it is currently suspended because of the "SSN" field you have added in form "Rental Application". Please check the screenshot below:

    1576475931ssn Screenshot 10

    You may continue to collect that information, however it is a must to add an agreement displayed on the form and a signature, widget fields. You may like to take a look at the following guide on how to add widgets to your forms: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form 

    The following guides should help you add terms & condition and signature widget in form:

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form 

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form 

    I have gone ahead and activated your account for now. Please ensure that you make the changes suggested above to avoid automatic suspension of account again.