Authorization Error - C# API

  • Profile Image
    rzunigalh
    Asked on February 18, 2020 at 10:06 AM

    Hello, we are using the jotform-api-csharp

    https://github.com/jotform/jotform-api-csharp

    In this moment all the queries are responding 

    "ExceptionMessage":"Error en el servidor remoto: (401) No autorizado.

    But when we use the API Key in any browser the server respond OK

    Please we need help 

    Thanks 

    Regards

  • Profile Image
    rzunigalh
    Answered on February 18, 2020 at 10:27 AM

    There are problems querying the questions

    https://api.jotform.com/form/{IDFORM}/questions?apiKey=XXXX -> ERROR

    https://api.jotform.com/form/{IDFORM}/submissions?apiKey=XXXX -> OK

    these calls started to fail today

    We are testing with chrome 

  • Profile Image
    Sonnyfer
    Answered on February 18, 2020 at 01:21 PM

    Hi,

    I apologize for the inconvenience this may have caused.

    Please share with us the link of the form so we can test it on our end. Guide: Where-to-Find-My-Form-URL.

    Meanwhile, you may want to check below guides as well:

    Daily-API-Call-Limits

    How-to-Create-a-JotForm-API-key

    Looking forward to your response.

  • Profile Image
    rzunigalh
    Answered on February 18, 2020 at 01:36 PM

    Hello, the URL is 

    https://api.jotform.com/form/92164718300654/questions?apiKey=XXX

    I tested right now and is working again, but I think is important check what was the problem

    Thanks


  • Profile Image
    DawoodMD
    Answered on February 18, 2020 at 04:23 PM

    Hello rzunigalh,

    We are glad to hear that it's now working.

    If the API call fails again, please do get back on this thread with some screenshots to let us escalate it to our team.

    Please do not hesitate to reach out to us if you have additional questions. We will be happy to help.