How do I receive the results of the entire form (Questions and Fields)

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    TelvinSMG
    Asked on February 19, 2020 at 12:39 PM

    I am producing a really long form that has several repeating question fields that are broken up into categories. For example, this section of the form is for education experience and in that section there is a text box question that says "Hands-on workshop experience". Next to this question is where the person can fill out how many credits they've earned and where and when for the questions. After filling out and submitting the form, the results are emailed to us and we only see the field they filled in but not which section or for what question it is from.


    How can I receive the full form that someone submitted with all the text and questions? Almost like a PDF copy of the form. 

    Screenshot
  • Profile Image
    Jimmy_D
    Answered on February 19, 2020 at 04:46 PM

    Thanks for reaching out to us. Please try disabling the Hide Empty Fields button on your form and let us know if you can see the text fields on the submissions. 

    See the screencast for how to. 

    Related guide:How-to-Hide-Empty-Fields-on-Email-Alerts

    Test and let us know if the problem persists.

    Regards.

  • Profile Image
    TelvinSMG
    Answered on February 20, 2020 at 09:36 AM

    Hello!

    It still doesn't show the full form in the email that's sent. The email looks like this image below:1582209146jotform 4.PNG


    You see where it says CEU Points and When & Where? These fields are associated with a question text field that I am not seeing in the emailed results. How do I get those text fields to show in the emailed results? See image below of the PDF download: 1582209343jotform 3.PNG

  • Profile Image
    Jimmy_D
    Answered on February 20, 2020 at 11:22 AM

    Hi,

    You have to include Text FIELDS header on your email templates(both for NOTIFICATIONS And AUTORESPONDERS) manually. 

    The guides below show you how to edit email templates.  

    How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders


    How-to-Show-Headers-and-Text-in-the-PDF

    Feel free to contact us if you have more questions.