How can I re-activate my account?

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    laurier 
    Asked on March 15, 2020 at 05:37 AM
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    ashwin_d
    Answered on March 15, 2020 at 06:05 AM

    I did check your account and found that it is currently suspended as your form is suspected to be used for phishing activity. 

    I am escalating this thread to our form review team. We will get back to you as soon as we have any update from them.

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    ashwin_d
    Answered on March 15, 2020 at 06:21 AM

    I did check your account and found that it is currently suspended because of the "SSN" field you have added in form "Business Funding Application". Please check the screenshot below:

    1584267677ssn.png

    You may continue to collect that information, however it is a must to add an agreement displayed on the form and a signature, widget fields. You may like to take a look at the following guide on how to add widgets to your forms: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form 

    The following guides should help you add terms & condition and signature widget in form:

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form 

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form 

    I have gone ahead and activated your account for now. Please ensure that you make the changes suggested above to avoid automatic suspension of account again.