Do not allow users to select both options

  • ziadsultan
    Asked on March 24, 2020 at 4:57 PM

    I currently have a form used for pharmacy orders. There is the part that has Please select only one option (highlighted in yellow). 

    Im finding that customers are getting confused and selecting both options. Is there are better way to improve the selection process here. Maybe an option where customers can only choose one option somehow???

    Tx Ziad, 0422 379 521

    Page URL: https://form.jotform.com/200716757744865
  • Elton Support Team Lead
    Replied on March 24, 2020 at 5:05 PM

    I can see that you're using the Multiple Choice field, that's the reason why they can select multiple options. I suggest replacing them with the Single Choice field so only one option can be selected on a field.

    Do not allow users to select both options Image 1 Screenshot 20

    Note that deleting a field also deletes its associated data. I suggest you download your existing submissions data first to Excel for your local copy. Guide: How to Download Form Submissions as Excel/CSV/PDF?

    If you have any other questions, let us know.

  • ziadsultan
    Replied on March 24, 2020 at 5:29 PM
    Hi
    I understand the single choice option but how can it answer all the questions i have for the each option? Option one and option two has multiple questions.
    Please help.
    Regards Ziad
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  • SebastianVanH Jotform Support
    Replied on March 24, 2020 at 5:34 PM

    Hi Ziad, thanks for the update.

    You could make the options under a 'Section Collapse' and only show one option based on a single choice the user can select.

    If they select option 1, then all the information under Option 1 will show and Option 2 information will not show.

    Show-or-Hide-Multiple-Fields-at-Once-Using-the-Section-Collapse-Field

    How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    If you have any further concerns regarding this topic please feel free to reach back out, we are more than happy to help!

  • ziadsultan
    Replied on March 24, 2020 at 6:29 PM
    Hi
    Ok I'll try it.
    Also,
    if uploads exceed 5mb the pics don't go thru. How can this be fixed?

    Regards Ziad
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  • Vanessa_T
    Replied on March 24, 2020 at 6:47 PM

    Since your last post is of a different topic, I have moved it to a separate thread and will answer you in the link below shortly:

    https://www.jotform.com/answers/2224147

  • ziadsultan
    Replied on March 24, 2020 at 7:29 PM
    Hi
    You can upload more than 5mb I'm pics, however when we receive the order we cannot see the attachments. It gives the following message.
    I'll send separately
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  • ziadsultan
    Replied on March 24, 2020 at 7:29 PM

    [Image]
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  • Girish JotForm Support
    Replied on March 24, 2020 at 7:42 PM

    Sorry, but we haven't received the image/screenshot. Please follow instructions in this guide to attach screenshots/images on this support thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Regarding this issue, I would request you to please respond via the thread https://www.jotform.com/answers/2224147 so that we can easily keep a track of your issues.