I cannot move past the first page of my form when it’s encrypted.  Why?  The form shows non secure when opened. 

  • Chi chi
    Asked on April 29, 2020 at 11:34 PM
    I cannot move past the first page of my form when it’s encrypted.  Why?  The form shows non secure when opened. 
  • Sonnyfer JotForm Support
    Replied on April 29, 2020 at 11:48 PM

    I have cloned your form, Encrypted it to conduct a test but wasn't able to replicate the issue.

    1588217957enc Screenshot 10

    Could you please try once again? I have also cleared your form cache as a precaution.

    The form shows non secure when opened.

    I think there's a confusion here. An Encrypted Form is one where the user’s responses are transferred and stored in an encrypted format.

    Are you perhaps referring to a password so you can restrict some users' access to your form? If so, you can set one by following this guide: How-to-Password-Protect-a-Form

    Hope this helps.

  • hrkimmie
    Replied on April 29, 2020 at 11:57 PM

    In order to test the form, should I do this under preview form? Also, I click fill form.  Should I do that or just randomly enter in info?  Is there another set of card numbers I should be using besides the ones mentioned on this website? 

  • hrkimmie
    Replied on April 30, 2020 at 12:07 AM

    Sandbox isn’t available for subscriptions 🤦‍♀️ Ok, so that means I need to change the services and run a test I’m guessing. It would be helpful if there were a test so I can see how it works.  It doesn’t seem to do anything that it says. Also thank you for the explanation about encryption.  

  • Kiran Support Team Lead
    Replied on April 30, 2020 at 12:17 AM

    Yes. Unfortunately, the sandbox payments is not available with Subscriptions for some gateways. If you need other testing card information, please see the document below:

    https://developer.squareup.com/docs/testing/test-values

    For testing the form, you may open the form normally with the direct URL as the user access it and send a test submission.

    Thanks!

  • hrkimmie
    Replied on April 30, 2020 at 12:24 AM

    I’ve tried to test this thing 4 times in a row and this is what I keep getting.  1588220661AD7E3428 6603 47E9 8FE4 14863F Screenshot 1015882206904D15C082 2FED 49FE A5FF B6A37B Screenshot 21

  • hrkimmie
    Replied on April 30, 2020 at 12:37 AM

    It won’t integrate with square and that’s whatS most important. that’s the money part and my customers.  The system doesn’t seem to allow testing for square payments at all.  This isn’t a subscription.  I changed the entire thing to sell products to see if it would work and it didn’t.  I also have everything in test mode and it a still not working.
    15882213829CFDF1AE 7C94 4BDA A5A3 E0C214 Screenshot 1015882214161E61B6AC 5194 4B3F B9EB 6668E0 Screenshot 21
  • Kiran Support Team Lead
    Replied on April 30, 2020 at 1:54 AM

    The error message 'One entry is allowed' is occurred due to the Unique Submissions option in the form settings is enabled with 'Check Cookies'. 

    158822560130042020 110411 Screenshot 10

    Please try disabling it so that you should be able to send multiple submissions to the form.

    The issue with the other error message 'card nonce not found' is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/2293377

    Thanks!