Our health form is sending incorrectly

  • Profile Image
    Asked on May 24, 2020 at 01:00 PM

    When we enter the spay/neuter date on our health form, the recipient sees birthdate. How can we fix that?

  • Profile Image
    Answered on May 24, 2020 at 02:16 PM


    I was not able to understand the issue. Is there something wrong with the Birthdate field? Please share the form link so we can check it further.

    We are not able to see the screenshot you shared. Please share a screenshot again of the issue by following this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We'll wait for your reply. 

  • Profile Image
    Answered on May 24, 2020 at 09:28 PM
    The spay date says birthdate when the health form is emailed to the
  • Profile Image
    Answered on May 24, 2020 at 11:59 PM

    Hi there - You seem to have more than ten forms on your account.

    For us to check the issue, please tell us which form you're referring to.

    Guide: Where-to-Find-My-Form-URL 

    Also, as mentioned by my colleague, kindly send screenshots if possible.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum 

  • Profile Image
    Answered on May 25, 2020 at 12:14 AM

    Upon further checking, I believe you are referring to this form - 80595919984175.

    Also, it looks like you have two "Estimated Date of Birth" row on your Autoresponder. I believe the latter is the Spay date - according to your fields alignment.


    To fix this, kindly change the text that appears from your Autoresponder settings.


    Give it a try and let us know how it goes.