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roger lucasAsked on June 5, 2020 at 4:54 AM
I dont seem to be getting emails from you guys, i have requested a PW reset but no email, whats going on, also when testing emails for the forms, i dont receive them.
Roger
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roger90Replied on June 5, 2020 at 4:56 AM
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Welvin Support Team LeadReplied on June 5, 2020 at 7:44 AM
Hello Roger,
Your email address is not on our bounce list. Your form emails are also configured correctly, so I see no reason why this would fail for you.
The emails are likely filtered as spam to your end, so kindly double-check that first.
You can also view your email history to confirm the emails are sent.
https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Here are suggestions that may help:
1. Add noreply@jotform.com to your safe sender or contact list.
2. Create a filter that would always move JotForm emails to your inbox regardless if it's spam or not.
3. Whitelist JotForm. You can find our list here: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains.
4. Set up an SMTP to send the form emails through your server, and authenticated through JotForm: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.
I hope that helps.