Not seeing the products ordered on my form

  • Qpeyton
    Asked on June 28, 2020 at 10:18 PM

    Hello I am trying to add a payment section to my website. I am having trouble is there anyway some could help 

    Jotform Thread 2417485 Screenshot
    Page URL: https://form.jotform.com/201797581801056
  • Sonnyfer JotForm Support
    Replied on June 29, 2020 at 12:24 AM

    Hi there - Thanks for reaching out.

    I can see that your form is properly set up to accept payments through Stripe. Could you please provide a bit more detail about the trouble you're referring to so we can help?

    We look forward to your reply.

  • Qpeyton
    Replied on June 29, 2020 at 1:28 AM
    No the payments are fine. I’m Saying when a customer places an order and I receive the email I can’t see what all they ordered. It just shows me an order was placed. I don’t see what exactly the customer wants 
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  • Qpeyton
    Replied on June 29, 2020 at 1:28 AM
    Y’all don’t have a phone I can call? Or someone that can make the page for me and I pay? I need this ASAP 
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  • Sonnyfer JotForm Support
    Replied on June 29, 2020 at 2:55 AM

    Thanks for the additional information. I have cloned your form, sent a test submission, and was able to see the orders both from the Notification Email and Submissions page.

    1593413357sucs Screenshot 10

    Could you please test again? I have also cleared your form cache as a precaution.

    Y’all don’t have a phone I can call? Or someone that can make the page for me and I pay? I need this ASAP 

    Unfortunately, we do not offer phone support at the moment. Our primary mode of communication is through this Support System but you can also send us an email at support@jotform.com. 

  • Qpeyton
    Replied on June 29, 2020 at 7:28 AM
    Ok thank you so Is this issue now resolved for me? 
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  • Qpeyton
    Replied on June 29, 2020 at 7:28 AM
    And is there anyway I can test this feature before sending out to my customers again?
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  • Sonnyfer JotForm Support
    Replied on June 29, 2020 at 9:06 AM

    As your form is live, you can send a test submission to your form without selecting any product, just to check if the Notification email you'll receive meets your requirement. 

    Let us know if you need further assistance.

  • Qpeyton
    Replied on June 29, 2020 at 10:28 AM
    It works thank you. Now with the card Payment it should charge the customers card right after the purchase correct? 
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  • Basil JotForm Support
    Replied on June 29, 2020 at 11:33 AM

    Hi,

    Yes, the customer should be charged to the card that is entered when they fill the form.

    Please let us know if you require any further assistance.