Why can't I view the any of the answers provided in this thread?

  • Profile Image
    brandon.herd
    Asked on July 25, 2020 at 07:52 AM

    Why can't I view the any of the answers provided in this thread? Am I logged in wrong or something?

    It would be great to know the answer to this customer's question:

    "Hi there,

    What if they just want to cancel the reservation? When they click edit submission it just opens up the booking they made, I actually want a button on the booking form that says cancel reservation and it pulls up their reservations and they can just cancel. HAve a look at this in working on this website:

    https://www.silka.co.uk/reservation"

    Thanks!



    This is a re-post of a comment on How to Let Users Update Their Form Submissions at a Later Date

  • Profile Image
    KrisLei
    Answered on July 25, 2020 at 12:20 PM

    Hi,

    As I have verified the thread you are trying to access is set in private mode by the user, so only the user and the support team can access the ticket. This is an option when posting a ticket on our support system because some users need to share some sensitive information.  

    Let me assist you with your query on this ticket. You would like to let your users edit their submission to cancel their reservation using the edit link that can be accessed through a button, correct? 

    Please note that the only way to cancel their reservation is to either delete their submission manually on the submission page or add an option to your form or an indicator that the user is canceling their reservation. 

    I assume that you are referring to the Event RSVP form. Let me get back to you with the steps on how you can implement this to your form. Thank you. 


  • Profile Image
    KrisLei
    Answered on July 25, 2020 at 07:52 PM

    Thank you for patiently waiting. Here's an example on how to let your users cancel their reservations made on their form:

    1. Add a field that will serve as an indicator that they want to cancel their reservation. I have used the Single Choice field and set this as field hidden by default through its properties:

    1595719715single%20choice.jpg

    How-to-Hide-Form-Fields

    2. Add the Get Form Page URL Widget- this will be used to capture the form's link and will be used for conditions later.

    How to Add a Widget to Your Form

    3. Set up the Autoresponder email with the Edit Link- stating that they can cancel their reservation by accessing this link:

    1595719997edit%20link.jpg

    Here are some additional guides that could help you: 

    How-to-Change-the-Text-of-the-Edit-Link-in-Your-Email-Alerts

    How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    4. Set up a Conditional Logic to show the field that indicates to cancel their reservation when they access the Edit Link:

    1595720416condition.jpg

    Related guide: How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    5. Then you will receive another notification email to inform you that the user has cancelled their reservation. You may also create another notification email that will only be sent if the user cancelled their reservation, then you can delete their submission on the submission page. 

    1595720811email%20notification.jpg

    For your reference: How-to-Send-Email-Based-on-User-s-Answer

    I hope this helps. Let us know if you need further assistance to implement this on your form or if you have specific requirements.