I am getting Transaction Refused Error

  • ChiTif
    Asked on August 7, 2020 at 7:50 PM

    My Orders are down due to Transaction Refused error. Please fix this. My Customer can't pay until this is fixed. Paypal connection is working but they are getting this error

  • Vanessa_T
    Replied on August 8, 2020 at 2:22 AM

    Since your form is Live, unfortunately, we cannot make a test submission in it. I tried to clone your form but could not replicate the issue.

    Can you please share a screenshot of the actual error message as well as the console logs?

    How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)

    How-to-get-a-console-report-from-most-common-browsers

    Meanwhile, checking on your form, I could not see any issues. If the issue persists, kindly try to delete the product/payment field, then re-add it. Once you've added PayPal Business back in to your form, all your products will be restored.

    You may also want to make a backup of your submissions, since deleting the payment field will delete the submitted data for that field.

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    I am getting Transaction Refused Error Image 10