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ChiTifAsked on August 7, 2020 at 7:50 PM
My Orders are down due to Transaction Refused error. Please fix this. My Customer can't pay until this is fixed. Paypal connection is working but they are getting this error
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Vanessa_TReplied on August 8, 2020 at 2:22 AM
Since your form is Live, unfortunately, we cannot make a test submission in it. I tried to clone your form but could not replicate the issue.
Can you please share a screenshot of the actual error message as well as the console logs?
How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)
How-to-get-a-console-report-from-most-common-browsers
Meanwhile, checking on your form, I could not see any issues. If the issue persists, kindly try to delete the product/payment field, then re-add it. Once you've added PayPal Business back in to your form, all your products will be restored.
You may also want to make a backup of your submissions, since deleting the payment field will delete the submitted data for that field.