Account suspended

Shona Bohmer

Asked on October 22, 2020 at 7:57 PM

My account was suspended. How do I activate it again?
Sam_G

Replied on October 23, 2020 at 4:09 AM

Hi Shona,
Your account is currently suspended. This form (https://www.jotform.com/form/202957711703253) triggered the suspension.
Collecting credit card details using regular fields is not allowed here in JotForm. Please check our terms of use.
We have gone ahead and deleted the guilty fields and reactivated your account.
If you need to collect payments from your users, please use one of our payment processors. Here's a guide: Setting-Up-Your-First-Order-Form.
You may also capture the card details and charge the user at a later date. Here's a guide: How-to-Enable-Payment-Authorization.
Let us know if you have further questions.
Shona Bohmer

Replied on October 23, 2020 at 9:28 AM

I've just opened and account with square up and figureinga few things out. Is the collecting payments a feature available in the free version?
TIA
Shona Bohmer
AJC Construction Services Ltd.
2002 15th Ave S
Cranbrook, BC
V1C6M3
Shona 250-919-0022
Darrell 250-417-9187
CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure.
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...
Sam_G

Replied on October 23, 2020 at 10:53 AM

Hi Shona,
You can integrate your form to Square payment.
https://www.jotform.com/help/459-how-to-integrate-form-with-square
The monthly limit of 10 payment submissions is dedicated to Free accounts. If you wish to receive more than 10 payment submissions, you will need to upgrade your account.
Related guides:
Mastering-Payment-Form-Integrations-with-JotForm
Understanding-Your-Account-Usage-and-Limits
Should you have any further inquiries, we will be more than happy to help.