How to send emails using other email?

Hi,

Why is my form unable to send an email if I change the sender's email to my email?

Thanks!

Hi Jasonlimjuco,

May we ask what error you're getting when you try to change the sender's email to your own address?

To add the custom sender email address, please navigate to Settings > Emails > Autoresponder >Advanced and click on + Add the new email address from the Sender Email dropdown.

Then select Verified from the Email Type dropdown and add your email address.

If you click on Send Verification Code, you will get a verification code to that email address. Enter that code in the Verification Code text box and click Add email.

You can also set up SMTP, here is the guide: How-to-Setup-SMTP-for-a-Form

If you wish to change the email template, follow this guide: How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

Hi,
I already verified the email and inputted the code. But it doesn't send
autoresponder email still. It works when it is using the noreply email
address.
Thanks
...

I checked your recently edited form but could not find a custom Sender Email.

Kindly share with us the URL of the form you are referring to so we can check. May we also try to send a test submission?

Where-to-Find-My-Form-URL

On the other hand, in some cases, depending on the email service provider, the Verified type may not work, as such, you may need to add your SMTP details.

How-to-Setup-SMTP-for-a-Form

Hi,
I tried the Verified using another email, however, only one of my
autoresponder emails is pushing through using the verified email, the other
...

Hi Jasonlimjuco,

When the sender email of an email alert in a form is set to be sent via SMTP, it is not being sent from our server but from the SMTP server.

I would suggest that you check the status of the emails with your IT/Admin or with your email service provider to see what happened to the email notifications sent through your form submissions.

Hi,
My question is, why is the smtp working with only one of my autoresponder
and not with my other autoresponder? If it goes to smtp server and one
autoresponder works, why is the other one not working?
Thanks
...

Hi there,

I looked into this form https://form.jotform.com/210107478290048, and both Autoresponder is currently using noreply@jotform.com as the sender email so I'm not sure which of the 2 is having the issue with SMTP. Kindly change it to your SMTP server and try again to see if it's working now. If not, please try deleting the Autoresponder email having the issue and create a new one.

If you are referring to a different form, kindly share with us the URL so we can check.

We will wait for your response.

Hi,
Its working now. No need to test or use my form.
Thanks!
...

Glad to know that everything is working now.

Should you need any further assistance, feel free to open a new ticket here https://www.jotform.com/contact/ and we will address them accordingly.

Thank you.