Form Not Functioning

Hi,

My organizations form https://form.jotform.com/210054491659255 is not working for me. At the end of the application when I select "Place order" it rolls to "Please Wait" very quickly and then nothing happens. I tested to see if it went through and it does not. I tried on multiple browsers and multiple devices (2 laptops and a phone), the same issue happens. Another member of our organization was able to fill it out using the same selections I made. Not sure what the problem is.

Hello Adam,

Thank you for contacting JotForm Support. We do apologize for the inconvenience that you have experienced.

I have tested the form you shared with us and I was not able to replicate the issue that you are mentioning. I was able to submit your form without any issues. However, since you have a Live payment integration, I did not test the payment gateway.

Here is a screenshot of the Thank You page I received after my submission:

May we know if the issue is occurring while making payments?

If so, then I would strongly suggest that you review your Moniers account credentials and ensure that you are successfully connected. Related User Guide - How-to-integrate-moneris-with-jotform

Additionally, if you are able to reproduce the same issue again, we do ask that you check your browsers console report to see if there are any error messages that can help us identify the issue. Please review the following user guides to help you check your browser's console and to share screenshots with us via our forum.

• How-to-get-a-console-report-from-most-common-browsers
• How-to-post-screenshots-to-our-support-forum

Hi,
Please find attached the errors from the browser console. I had my colleague try on his phone and he's having the same error. When we hit "Place Order" it just doesn't go through.
Adam French
Community Engagement Lead, Ottawa
Renewed Computer Technology of Ontario
Operating Computers for Schools - CFS+ / Ordinateurs pour les oles - ONTARIO Program - CFS+
o: 613-286-0662
a: Scouts Canada - 1345 Baseline Road Suite 300, Nepean, Ontario, K2C 0A7
w: www.rcto.ca
[cid:935d9c1f-3b7d-4e34-be9b-ffb4b814e7dc]
________________________________
...

Hi,

The issue is that you are hiding the payment field when paying using cash but there is an amount within the field, which is giving an error when you attempt to submit.

If you test the field without the condition that hides the field you will see the error.

You need to make sure that the total within the payment field is 0 when the user is paying using cash.

Please let us know if you require any further assistance.

Thank you.
Adam French
Community Engagement Lead, Ottawa
Renewed Computer Technology of Ontario
Operating Computers for Schools - CFS+ / Ordinateurs pour les oles - ONTARIO Program - CFS+
o: 613-286-0662
a: Scouts Canada - 1345 Baseline Road Suite 300, Nepean, Ontario, K2C 0A7
w: www.rcto.ca
[cid:ffc7f2a7-e2cd-4aa1-bfdb-5238d98a48d4]
________________________________
...