Update my Username

  • Profile Image
    Asked on February 25, 2021 at 01:41 PM


    I am in the process of rebranding my company and would like to update my username to:

    Studio Selyn

    If I could get assistance with this, it would be greatly appreciated.

    Thank you.

  • Profile Image
    Answered on February 25, 2021 at 09:15 PM

    Hi there,

    I see that your account is currently tied up with your PayPal account. In order to for you to change the username, you will need to cancel and downgrade your subscription to Free first from your PayPal account.

    Here's a guide: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription

    Once cancelled, you may then proceed in changing your username.

    Here's a guide: https://www.jotform.com/help/526-how-to-change-the-username

    You may upgrade your account back to bronze after changing your username.

    Guide: https://www.jotform.com/help/331-how-to-upgrade-my-account

    I hope this helps. Let us know if you need any further assistance.