Field inputs are not reflected in the PDF document?

  • Profile Image
    DirectDispatch
    Asked on March 23, 2021 at 05:34 PM
    We've been having the very same issue and reported it numerous times in the past month. It'll get better one day and then completely suck the next. They can't fix it from what I can tell but they will tell you its "resolved" when in fact, it has never been resolved.
  • Profile Image
    Kenneth_C
    Answered on March 23, 2021 at 05:46 PM

    Thank you for reaching support,

    Can you please share with us the Direct Form link of the form that has the issue so we can test it?

    Here is how: https://www.jotform.com/help/401-where-to-find-my-form-url.

    Can you please delete the current pdf document, create a new one, then attach it to your email notifications: https://www.jotform.com/help/503-how-to-include-submissions-as-pdf-attachment-in-the-email-notifications.

    Awaiting your response.

    Best.

  • Profile Image
    DirectDispatch
    Answered on March 24, 2021 at 10:31 AM

    Its happening on ALL of our forms, randomly, throughout the day. If you test it just one-time and it doesn't do it. Don't be surprised. It happens approximately 10-20% of the time.

    Here's a link to the form that the issue just happened on about 15 minutes ago:

    https://form.jotform.com/200973783661059

    1616596212_605b4cf4279c4_blank pdf submi


  • Profile Image
    Kenneth_C
    Answered on March 24, 2021 at 11:58 AM

    Hi there,

    Can we have your permission to make a test submission on your live form.

    Awaiting your response.

    Best.

  • Profile Image
    DirectDispatch
    Answered on March 24, 2021 at 12:05 PM

    Yes you can. Again, it only does it about 1-2 out of 10 times. Somedays it works fine, other's its terrible. I'll alert staff that you're performing test. You may proceed at time.

  • Profile Image
    Kenneth_C
    Answered on March 24, 2021 at 02:36 PM

    Thank you for reaching support,

    I just made a test submission, let us know if the issue still persists.

    I will also clear your form cache.

    Best.

  • Profile Image
    Ronnie  
    Answered on March 25, 2021 at 12:22 PM

    Yeah, I bet...a problem I’ve reported for a month along with 100’s of other users, happening systematically across all forms at random intervals is happening and somehow you test the form with two submissions...lol. Clearly I’m talking to lower tier support. Hilarious response Mr. Kenneth_c


    the support on this issue via jot form has been terrible and full of #fakeupdates

  • Profile Image
    Niko_N
    Answered on March 25, 2021 at 06:28 PM

    Greetings,

    We apologize for the inconvenience.

    We have already escalated the issue to our developers, and we marked the priority as Important on this thread below:

    https://www.jotform.com/answers/2915506

    Our developers are already assigned to that issue and working on it.

    As soon as we have any news in this regard, we'll let you know here.

    Meanwhile, you can download those submission PDF documents from Jotform Tables:

    How to Download Form Submissions as Excel/CSV/PDF 

    Thanks for your patience and understanding!

  • Profile Image
    DirectDispatch
    Answered on March 26, 2021 at 11:51 AM

    Yes, we know how to download and attempt to resubmit. You've literally instructed us to do this about 50 times now...and we do. We've been doing that for over a month, its twice, sometimes 3 times the work. We have to wait hours for it to render and 'work'. Some of us businesses in the world have rearranged our entire business work-flows to rely on JotForm. Then, all of the sudden it doesn't work as advertised. Is anyone getting discounts on their Jotform fees?...I suspect not. Just the same copy/paste response answers on the "support forum". We aren't getting results. You aren't even brave enough to give us a phone number to call. I do not have patience and understanding....I had that somewhere around the first week of reporting the trouble. At this point I'm praying for a miracle.

  • Profile Image
    Kenneth_C
    Answered on March 26, 2021 at 01:06 PM

    Hi there,

    Apologies for the unsatisfactory responses, our developers are aware of this issue, investigated it, and have fixed it.

    Can you confirm it on your end? If the issue still persists, we will have our developers work on it as soon as possible.

    Best.

  • Profile Image
    DirectDispatch
    Answered on March 26, 2021 at 04:28 PM

    Funny, it just happened again. We're tracking patterns and it gets worse in the afternoons. here's a blank form that just came in: 1616790460_605e43bc25803_Julio-Rodriguez

  • Profile Image
    DirectDispatch
    Answered on March 26, 2021 at 04:29 PM

    Can you have someone with the "backend team" call me or reply to the thread? 713.672.9345. I'm sure some good ol' human interaction can work it out.


  • Profile Image
    Kenneth_C
    Answered on March 26, 2021 at 05:36 PM

    Hi there,

    Thank you for the information, I have now notified our developers regarding this, will be waiting for a response from their end.

    Best.