Form hangs when submitted. Error Message: "Please wait".

  • ajweisman
    Asked on June 11, 2021 at 10:11 PM
    These issue needs to be fixed. This is occurring with multiple clients who are served by Jotform.
  • Jed_C
    Replied on June 11, 2021 at 10:14 PM

    We apologize for the inconvenience.

    Can you please share to us the form URL that is having this issue? If it's embedded on a website, please share the website so we can test.

    Looking forward for your response.

  • ajweisman
    Replied on June 13, 2021 at 9:11 AM

    https://form.jotform.com/201756043736051

    When you enable the captcha invisible function, the link hangs on submit. This is happening at almost all of my client's accounts.

  • Gustavo_H
    Replied on June 13, 2021 at 2:32 PM

    Hi, ajweisman 👋 Thank you for providing more information.


    We have cloned your form, but we could not reproduce this error. 

    1623609037 60c64ecd93eed Screenshot 10


    It can probably be related to your form cache, which we have cleared now. Can you please test it again? Here is a guide you can follow to clear form cache on your end.

    Complete Guide 👉 How to Clear Your Form Cache?


    Please, let us know if we can help you with anything else.


    Best regards, 😀✨

  • Nikola JotForm Support
    Replied on June 14, 2021 at 11:51 AM

    Your latest reply is not shown here on the forum, but I found it in our email logs.

    Dear support,

    I re-enabled w/o issue - something definitely occurred with it as 4 of my clients all complained of the same issue on different accounts. I will watch it.

    Thanks, Jason

    If I understood correctly the issue with eh from you previously shared is resolved. If you have the same issue with forms on different accounts, please share the form URLs.

  • DC
    Replied on June 14, 2021 at 11:57 AM

    We have the same issue. all our forms that been live for many months with invisible captcha on all hang with Please wait since last week. I just turned off invisible captcha as a test before I see this post and they all work pefect now with it shown.
  • Nikola JotForm Support
    Replied on June 14, 2021 at 1:05 PM

    @DC 

    I moved your question to a new thread: https://www.jotform.com/answers/3159710

  • alohafreedomcoalitiontreasurer
    Replied on June 16, 2021 at 4:17 PM

    The thread link https://www.jotform.com/answers/3159710 is broken.

  • Gustavo_H
    Replied on June 16, 2021 at 8:08 PM

    Hi there alohafreedomcoalitiontreasurer,👋


    The link is not broken, however, was set to private due to the user's request. If you're having any trouble or need our help regarding a related issue, please open a new ticket here.


    If you'd like, you can also attach a screenshot so we can understand better the issue you're experiencing.


    Complete Guide 👉 How-to-post-screenshots-to-our-support-forum


    We'll be more than happy to help you out.


    Have a great day 😄