I'm not receiving all of my forms via email???

I am not receiving email notifications when a form is filled. I have to log in to see them. What happened?

Hello @tcerisman,

Thank you for contacting JotForm Support.

I have reviewed your account and I can see that you currently only have one active form on your account titled Contact Canine Magic. I then checked the Activity Logs on your account and it seems there have been many emails sent to your email address for this same form.

Here is a screenshot of your account's Email History for reference:

Can you review your email history as well and let us know if you have received these emails?

Related User Guide - How-to-view-all-your-form-email-history

You may want to check your spam/junk folder as well in your email account as sometimes JotForm emails can be considered junk mail by some email providers.

Hi,

Thank you for taking the time to help. Over the past two weeks, I did not receive several. I could see them listed when I logged in, but they never arrived in my mailbox. I was only alerted to this because I’ve gotten a few calls from people saying they completed the form and never heard back. So that’s when I logged in to take a look. I also tried to send a test email while logged in, but it too was not delivered to my inbox. Any help you can provide would be appreciated. I’m a one person show and I really depend on these.

Here are a few I did not see until I logged in.

· Samantha Jones
· Aimee Leonard
· Barbara McNulty

Sincerely,

Terry Christie

Training Director
Canine Magic Dog Training Co.
K9magic.com

978-362-1920






...

Hello Terry,

I reviewed the Tables page of your form and it seems that all of the submissions have already been deleted. I see that there are 15 submissions currently in the Trash folder. I did search through the Trash and I found the submissions for all three of the names you shared above.

I then checked your Account History once again and filtered through the emails and I did find that all three of these submissions were successfully sent from our servers to the email address caninemagic@verizon.net.

Here are screenshots of each submission for reference:

Samantha Jones

Aimee Leonard

Barbara McNulty

As you can see, your email address is listed and the status of the emails is 'Sent', which indicates that the emails have left our servers successfully.

Have you checked your spam/junk folder as I suggested in my previous response?

If the emails were not received at all, then a potential solution would be to try whitelisting JotForm's IPs and Domains or adding an SMTP sender email to the account.

Related Guides:

Whitelisting-JotForm-IP-Addresses-and-Domains

How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP

Please give these a try and let us know if you require any further assistance, we are always happy to help.