Message that says I’m out of space.

  • Profile Image
    VaneNonu
    Asked on November 13, 2021 at 04:12 PM

    It keeps saying that I am out of limit. I need help please. Is it possible to clear my account?

    Screenshot
  • Profile Image
    Karl_B
    Answered on November 13, 2021 at 04:57 PM

    @VaneNonu


    Thank you for contacting Jotform Support


    It shows here on our system that you have already reached your upload/s for this month

    to avoid losing submissions, kindly download your previous submissions before deleting them, Here's the guide reference, please check

    https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/

    https://www.jotform.com/help/356-how-to-download-the-submission-files/


    For further concerns, please don't hesitate to post your questions on our Support Forum




    Thanks!

    Ken


  • Profile Image
    VaneNonu
    Answered on November 13, 2021 at 09:40 PM

    Thank you for replying back! So I deleted all my submissions already…will I be able to receive submissions this month or does this mean that I won’t be receiving any submissions until December? I’m confused.
    my friend had this happen to her as well and she said you guys helped her by clearing out her account and she was able to keep her form and receive submissions. Is this possible?

  • Profile Image
    Rehan_F
    Answered on November 13, 2021 at 11:53 PM

    Greetings,

    The deleted submissions are still in your trash folder. You can empty it from the link below.

    https://www.jotform.com/inbox/91025734537154/trash

    Here is the related guide.

    https://www.jotform.com/help/377-how-to-delete-form-submission-data/

    Your monthly submissions limit is 100. Once you reach this limit only then you'll stop receiving new submissions.

    Should you have any questions then please let us know.

    Thanks

  • Profile Image
    vvv969
    Answered on November 14, 2021 at 02:52 PM

    Ok. I have emptied the trash. Does this mean I will be receiving new submissions this month?
    it still says I’m out of upload space limit.

  • Profile Image
    jonathan
    Answered on November 14, 2021 at 05:03 PM

    I checked the account/username VaneNonu and it shows it is active and form is available.

    The form in the account should be able to receive new incoming submissions.

    I cleared your form cache to be sure it wasn't the issue and I see your Upload Space usage currently is at

    34.7MB only out of the max 100MB

    I hope this help. Please let us know if you need further assistance.