Can't create forms

  • Profile Image
    Chris Scheitlin 
    Asked on January 03, 2022 at 11:54 AM

    Hi Folks,

    I am on the free plan at the moment.

    the issue is I can't create any forms. When I click to create it goes to a page saying builder doesn't exist. Templates simply don't load.

    Here is a short video.

    https://screencast-o-matic.com/watch/c3VeD7Vo6Fa

    Doesnt matter the browser, cleared cookies, did it in chrome incognito and still had error. Tried it on my sons computer too still errors. We are computer saavy.


    Wanted to let you know. Let us know Thanks Chris

  • Profile Image
    Armalyn_S
    Answered on January 03, 2022 at 12:36 PM

    Greetings,

    Thank you for reaching out.

    Sorry for the inconvenience it has caused.

    We are currently reviewing the account. We will let you know as soon as we have more information.

    Thank you.

  • Profile Image
    Armalyn_S
    Answered on January 03, 2022 at 12:51 PM

    Hello,

    Thank you for your patience.

    It shows that your account is dormant means it wasn't used for a long time. One reason why you were unable to create any form.

    I have activated your account. Kindly log in using your email address to proceed with creating a new form.

    Please expect a usage limit error message as well. You may delete forms/ submissions or proceed with upgrading your account.

    Guides:

    How to Upgrade My Account

    How to Delete a Form

    How to Delete Form Submission Data

    Understanding Your Account Usage and Limits


    Please contact us again if we can help in any way.