Approval Flow - Emails not generating

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    Asked on January 06, 2022 at 12:40 PM

    I am testing an approval flow and as of this morning, none of the emails seem to be generating. I have checked my junk mail, as well as the history of sent emails in Jotform and they are not there.

    Any assistance would be greatly appreciated.

    Thank you,


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    Answered on January 06, 2022 at 02:34 PM

    Hey there,

    Can you please have a look at your account email history to see if indeed no mails were sent?

    Here's how you do that

    Also, can you have a look in for form tables and see the status of the submission and where they are in the approvals flow?

    Here's an article on that

    Please let us know if you need any further assistance,

    Thank you

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    Answered on January 06, 2022 at 02:47 PM

    As I mentioned in my original request, I have looked at the email history in Jotform and can assure you the emails were not sent.


    Now in looking at the table, none of today's test requests have been acted upon because there were no emails sent.


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    Answered on January 06, 2022 at 05:19 PM


    Are you able to see the submission in your Jotform Inbox?

    It seems the error is coming from the Conditional Branch you have created on the approval flow.


    Kindly check again if this is correctly set up based on your requirement.



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    Answered on January 06, 2022 at 06:08 PM


    I have been able to solve this issue.