Pay Issues: Cannot proceed with the payment

not letting people pay

If you're referring to this form: https://www.jotform.com/220046940525147, I can see that it's already connected to your PayPal account, so it should now accept payments.

Can you share a specific error message that shows when you try to pay? If you can share a screenshot, please post it here.

It says error and won’t let anyone pay via debit or credit card

I don’t want Venmo checkout with the PayPal option. Just credit debit and PayPal. I pressed Venmo and it didn’t let me pay it just said your order is completed

Hello,

Sorry for the trouble. Could you share with us a screenshot of the error, please?

Also, I tried filling in your form and when I selected to pay via PayPal, it doesn't respond, so I assume that is the problem. However, I wasn't prompted with an error message.

Try removing the Product list and add it back, then add the PayPal business at its payment gateway, then re-connect to your PayPal account. This usually solves the problem if it is just a glitch, if not, then we may need to take a look at the back-end of the integration.

Please try what I suggested and let us know the outcome. If possible, please share a screenshot too.

Best,

Nina

it says payment cannot go through. but it says my paypal is connected...

Hello,

I have made a try and it seems to send me to PayPal properly:

Best regards

Yes PayPal now works but credit and debit does not

Also I don’t want Venmo check out

Hi,

Glad to hear that the issue with PayPal has been resolved.

Can you please provide a screenshot of the error message you are getting while testing the Credit/Debit card option?

I don’t want Venmo check out

Venmo is associated with Paypal and there should be a setting you can disable in your Paypal account settings but you have to contact Paypal Support regarding that.

Hope to hear from you soon.

This is what happens when they do credit or debit after they submit

???

Greetings,

Apologies for the inconvenience.

Can you please confirm if your PayPal account is of Business type and have a merchant account set up?

please make sure that is the case for the PayPal account you're using.

Also, make sure the credit card you're using is valid and in the same currency as specified in the payment integration's settings.

If your account meets these requirements, please try removing the field, adding it back to the form (you won't lose any product settings), and reconnecting it with your PayPal account, then try again.

If this still doesn't work, kindly try switching from PayPal Business to PayPal Checkout. Always remember to hit the Continue button to save changes.

Let us know how it goes.

Thank you.

when I pay with credit card it says error but then it charged my credit card.

how do I get paid when a customer pays via credit or debit?

when I pay with credit card it says error but then it charged my credit card.

The charge should be credit back to your card since the transaction was refused. Also, as mentioned by my colleague, is your account on Business type? You are using a PayPal Business integration so the PayPal account you are connecting it with should be a PayPal Business account, too.

how do I get paid when a customer pays via credit or debit?

When successful, it will be sent directly to your PayPal account.

It was refused by I tried it and I got a alert on my credit card and it asked me if I had made the purchase intentionally. If someone pays with credit and debit on that platform alone (not PayPal) it goes to my PayPal? How?
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Maybe it's getting refused because you integrated it with a non-business type PayPal account. Can you confirm this question we are asking below?

If someone pays with credit and debit on that platform alone (not PayPal) it goes to my PayPal?

You are using PayPal Business integration so all payments regardless if made via PayPal or credit/debit card will always be sent to the integrated PayPal account (yours).

Yes I have a business PayPal and it’s hooked up.
...

Hello,

Can you please try using PayPal Checkout instead of PayPal Business?

Guide: How-to-integrate-form-to-paypal-checkout

Let us know how it goes.

Thank you.

Legally I need to use PayPal for my business
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Hi,

I understand that you can only use Paypal for your business. You also mentioned that your Business Paypal account is already connected and yet you're still having issues with credit/debit card payments.

With this, we kindly ask you to please contact Paypal's support to check if there's an issue with your account.

Then let us know how it went so we can assist you accordingly.

how long does it take for the paypal payment to show on my end? someone ordered and it went through and says payment is pending still.

Hello,

PayPal usually holds the transaction if it did not go through directly (meaning the person did not have enough money, or there was an issue with their card).

I would recommend contacting PayPal to double check on this, we do not have much visibility on that part.

Best regards

I paid with my account I know I have the funds
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It just says pending
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Hello,

You mentioned that you already have the funds but it still says pending.

May I know this is a pending payment in the Jotform tables?

Could you please check this thread if this is what you're referring to? https://www.jotform.com/answers/2822500-pending-transaction-in-paypal

How do I refund someone?
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Hi,

I recommend contacting PayPal support. You can refund the payments on your PayPal account.

Here are some guides that you can check:

https://www.paypal.com/ph/smarthelp/article/how-do-i-issue-a-refund-via-paypal-faq780

https://www.businessinsider.com/how-to-refund-on-paypal

Did you try to pay via the other option besides PayPal . “Debit or credit” it’s on the form above PayPal.
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Hello,

Are you referring to this option?

If yes, it is still PayPal. The payment integration has an option if you want to add different payment methods but the payment will still go to the PayPal account.

Is that what you're trying to ask?

Yes it is! Thank you!
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