What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I add paypal to collect payment when they submit their request does it redirect?

    Asked by unbelievablereceivables on October 08, 2014 at 08:04 AM

    And by redirect I mean after they provide their data to paypal will it redirect them back to the form so they can submit the form after payment or would it be better to just have them submit the request and make the paypal button a seperate link below the request form on our site?

    Page URL:
    http://www.unbelievablereceivables.com/order-the-knowledge-pack/

    paypal button paypal steps paypal integration paypal
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    JotForm Support

    Answered by ashwin_d on October 08, 2014 at 09:47 AM

    Hello,

    I am not sure if I have understood your question correctly. Do you want your user to redirect to your form after successfully PayPal payment?

    Please be noted that when you click on the submit button of your form, user will be redirected to PayPal checkout page where they will be able to make the subscription payment. Once the payment is successful, user will be automatically redirected to thank you message of your form.

    If you want to redirect to your form again, you can set the custom thank you URL of your form to the same form URL or any form. The following guide should help you:  http://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page 

    Thank you!

  • Profile Image

    Answered by unbelievablereceivables on October 08, 2014 at 10:52 AM

    That does help to answer my question, thank you.  So, just to clerify, as long as i have a valid paypal account and add the paypal payment button to the form i should instruct them to hit the paypal button and then it will redirect them back to the form so they can submit it, correct?

     

  • Profile Image

    Answered by Ben on October 08, 2014 at 12:01 PM

    Hi,

    So, just to clerify, as long as i have a valid paypal account and add the paypal payment button to the form i should instruct them to hit the paypal button and then it will redirect them back to the form so they can submit it, correct?

    No, this is not entirely correct. I will place it in steps:

    1. user comes to your jotform and fills it up
    2. user submits the jotform
    3. if there are any payment items selected for purchase (depending on implementation they do not need to be) the user is redirected to PayPal
    4. after the payment is made the user is redirected to your jotforms Thank you page (not back to jotform to fill it out again or submit)

    You can see here a bit more details on payment Forms and a bit more on PayPal Forms.

    If you are not familiar with a Thank you page you should take a look at this guide as well: Setting Up the Thank You Page.

    Do let us know if you have any further questions.

    Best Regards,
    Ben

  • Profile Image

    Answered by MCWFM on September 08, 2015 at 09:07 PM

    Ok I have a problem I am testing the payment in the Sandbox mode and when I test things and go to submit payment ... I do not get directed to the thank you page and the form contents that have been filled out never gets submitted. I never get an email  showing the form. However when I remove the paypal part from the form the form works good again. 

    Is this happening only because its in sandbox mode? Why would it not submit the form though so I can really test this out? I am very confused.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 09, 2015 at 12:52 AM

    Hello MCWFM,

    If you have a PayPal payment question in your form and it is submitted, user will be redirected to PayPal checkout page. Once the PayPal payment is successful then only user will be redirected to the thank you page.

    I did test your form and I was redirected successfully to PayPal checkout page. Please check the screenshot below:

     

    If the payment us successful, the submissions will be recorded correctly. If you do not settle the payment after being redirect to PayPal page, the submission will be saved as incomplete payment. You may like to take a look at the following guide for more information on incomplete payments:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    You may also like to check the following guide on how to receive notification emails for incomplete payments as well:  https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!