How to add Jotform Emails to Contact list to avoid getting warning from Gmail?

  • Devendra Agrawal
    Asked on August 22, 2023 at 2:03 PM

    Hello,

    above is my ecommerce website and when customer place an order or fill contact form then i will get email on my email id info@finefurnituresandiego.com but mail always come with gmail warning message saying that be careful with this message.the sender isn't authenticated this message so gmail cannot verify that it actually comes from them.

    Please provide help regarding this how can i overcome this warning message from email

  • Kim JotForm Support
    Replied on August 22, 2023 at 4:42 PM

    Hi Devendra,

    Thanks for reaching out to Jotform support and I'm sorry for the inconvenience. Can you send me the link to your form so I can take a look at it for you? Also, if you can send us a screenshot that shows the warning message, that would be great. This guide will show you how to do that. 

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • devendranagrawal
    Replied on August 23, 2023 at 1:43 AM

    Hi Kim,

    here is the link of contact form: https://www.finefurnituresandiego.com/contact.html

    Please see the attachedHow to add Jotform Emails to Contact list to avoid getting warning from Gmail? Image 1 Screenshot 20

  • Joshua_T JotForm Support
    Replied on August 23, 2023 at 5:43 AM

    Hi Devendra,

    Thanks for getting back to us with a screenshot. I am sorry you are having trouble with this. Please contact your email service provider and request that they add Jotform's IP addresses to their whitelist. You check this page about Whitelisting Jotform IP Addresses and Domains for more details.

    Give it a try and let us know how it goes.

  • devendranagrawal
    Replied on August 23, 2023 at 5:56 AM

    Hi,

    i added Jotform's IP addresses to their whitelist.

    please check it.

  • Joshua_T JotForm Support
    Replied on August 23, 2023 at 6:20 AM

    Hi Kim,

    Thanks for adding Jotform's IP addresses. Unfortunately, we do not have the option to check this on our end. But, you can send a test submission to your form to see if you still get the warning.

    Give it a try and let us know how it goes.