Error on payment form

  • hpenterprise
    Asked on June 2, 2015 at 11:25 AM

    I created a form for customers to order a book. I only want the form/info on the form to be sent to a single email address. I do not need or want a payment option since the cards will not be billed till a later date.

    I keep getting the error message when we try and submit a test form.

     

    Jotform Thread 580376 Screenshot
  • BJoanna
    Replied on June 2, 2015 at 12:44 PM

    After testing your form with ID http://www.jotform.com/51514836743963 I saw that you are using one of Payment JotForm option Authorize.Net. You are getting this error because it looks like your Merchant ID is incorrect or your Authorize.net account might be inactive. Please double check with Authorize.net support and get if possible a new API key and transaction key for your account. 

    In case that you do not want Payment option inside of your form you can simple delete it by selecting payment and clicking X. 

    Error on payment form Image 1 Screenshot 20

    Hope this will help. Let us know if you need further assistance. 

  • hpenterprise
    Replied on June 2, 2015 at 3:30 PM

    Thanks That got rid of Payment tool. 

    I need to add  credit card Info. to the form and a price, shipping and tax 

    calculator.

    The form I tried to use would have been perfect if not for the payment authorization. 

  • BJoanna
    Replied on June 2, 2015 at 4:03 PM

    Unfortunately it is not possible to have fields inside of your form that will collect credit card information. That is against our Terms Of use and our system will suspend your account.  

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    If you want to collect credit card information, you need to use one of our payment tools options.

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://www.jotform.com/help/165-setting-up-your-first-order-form 

    http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form 

    Hope this will help. Let us know if you need further assistance.