What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error on payment form

    Asked by hpenterprise on June 02, 2015 at 11:25 AM

    I created a form for customers to order a book. I only want the form/info on the form to be sent to a single email address. I do not need or want a payment option since the cards will not be billed till a later date.

    I keep getting the error message when we try and submit a test form.


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    JotForm Support

    Answered by BJoanna on June 02, 2015 at 12:44 PM

    After testing your form with ID http://www.jotform.com/51514836743963 I saw that you are using one of Payment JotForm option Authorize.Net. You are getting this error because it looks like your Merchant ID is incorrect or your Authorize.net account might be inactive. Please double check with Authorize.net support and get if possible a new API key and transaction key for your account. 

    In case that you do not want Payment option inside of your form you can simple delete it by selecting payment and clicking X. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by hpenterprise on June 02, 2015 at 03:30 PM

    Thanks That got rid of Payment tool. 

    I need to add  credit card Info. to the form and a price, shipping and tax 


    The form I tried to use would have been perfect if not for the payment authorization. 

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    JotForm Support

    Answered by BJoanna on June 02, 2015 at 04:03 PM

    Unfortunately it is not possible to have fields inside of your form that will collect credit card information. That is against our Terms Of use and our system will suspend your account.  

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    If you want to collect credit card information, you need to use one of our payment tools options.




    Hope this will help. Let us know if you need further assistance.