Why are we not receiving our email notifications?

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    Asked on November 30, 2015 at 02:38 AM

    We are not receiving any emails form jotform when user fills the form. Yes we checked our mail and it is working ! 

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    Answered on November 30, 2015 at 10:04 AM

    To my understanding you are not receiving the email notifications for your form submissions.

    I checked this for you found you are using two email addresses in two different notifications for this form. However, I do not see either of your email addresses in our bouncelist

    Result: info@akasyagoz.com is NOT in the bounce list

    Result: ik@akasyagoz.com is NOT in the bounce list

    According to your Email History we are sending recent emails to one of your addresses except one which failed.

    Are you receiving your emails at the one I've highlighted in green? Or is it not arriving at any?

    Have you tried checking your spam folder?