What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are we not receiving our email notifications?

    Asked by hurriyetonline on November 30, 2015 at 02:38 AM

    We are not receiving any emails form jotform when user fills the form. Yes we checked our mail and it is working ! 

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    Answered by KadeJM on November 30, 2015 at 10:04 AM

    To my understanding you are not receiving the email notifications for your form submissions.

    I checked this for you found you are using two email addresses in two different notifications for this form. However, I do not see either of your email addresses in our bouncelist

    Result: info@akasyagoz.com is NOT in the bounce list

    Result: ik@akasyagoz.com is NOT in the bounce list

    According to your Email History we are sending recent emails to one of your addresses except one which failed.

    Are you receiving your emails at the one I've highlighted in green? Or is it not arriving at any?

    Have you tried checking your spam folder?