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Not Receiving Emails for Alternate Email AddressAsked by sfsites on December 15, 2015 at 08:05 AM
Form submits are going to account with which we signed up and not to an alternate one here- http://prntscr.com/9efk0e
According to what I see for your email notification it's set up correctly.
I also did not see the email address in our bouncelist either.Result: email@example.com is NOT in the bounce list
I took a peek at your form and also at your email history and our mail server log shows that we sent two emails at to that email address. The ones without the form numbers listed next to your email address are because you were testing those.
I'd suggest checking your spam folder to make sure they didn't end up there. If you don't see anything there then please refer to this guide https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list for additional suggestions to help you correct the problem.