Send Form Button: How to use a custom sender email?

  • Inspections On Time
    Asked on October 5, 2023 at 1:25 AM

    When using this feature, the email is sent from noreply@jotform.com - is there anyway to customize this or have it sent from the Jotform account owners email instead?

  • Nozomi_K JotForm Support
    Replied on October 5, 2023 at 6:06 AM

    Hi Inspections On Time,

    Thanks for reaching out to Jotform support. If you would like to use your own email address. You can setup SMPT and then use that as the sender email. Once it is done, you can change the sender email address on your autoresponder/notification email settings. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    2. Click on Email on the left side of the screen.
    3. Click the pencil icon on your Notification email.
    4. Go to Advanced tab.
    5. Scroll down to Sender Email and choose Add New Email Address:

    Send Form Button: How to use a custom sender email? Image 1 Screenshot 20 Give it a try and let us know how it goes.

  • tech920
    Replied on October 5, 2023 at 4:59 PM

    I am not referring to notification emails, I am referring to the email that gets sent from Tables when using the Send Form feature.

  • Rose JotForm Support
    Replied on October 5, 2023 at 10:59 PM

    Hi Inspections On Time,

    Thanks for getting back to us. Unfortunately, there's no option to change the sender email of the invitation emails from the Send Form button in the submission table. A workaround is to use the Send Email button because it allows users to select a custom sender email. Let me show you how:

    1. Add a new column.
    2. Go to the Buttons tab, select Send Email, and click Next.
    3. Name the column and click Next.
    4. Click on the Create an email button.
    5. Choose Autoresponder and click Next.
    6. Customize the Subject and body of the email. You can insert the form's link in a hyperlink.
    7. Go to the Advanced tab and choose your custom email under the Sender Email section.
    8. Click Save.

    Send Form Button: How to use a custom sender email? Image 1 Screenshot 20

    Please give it a try and let us know if you need any help.

  • tech920
    Replied on October 8, 2023 at 3:10 PM

    The problem is is that my goal is to send a pre-populated form, not an autoresponder.

  • Rhina JotForm Support
    Replied on October 8, 2023 at 4:05 PM

    Hi tech920,

    Thanks for getting back to us. You can use the Send form button to send a prepopulated form. However, the option to changing the from email address is not an available feature when using the Send form button. You can follow the steps provided by my colleague here to update your sender email address. Let me show you how to add a Send form button on your Tables page.

    1. On your My Forms page, select your form and click on Submissions at the top of the page.
    2. In Jotform Tables, click on the Add button at the end of the rows, and go to the Buttons tab.
    3. Now, select Send Form, click on Next, and select the  Click on Buttons and click select Send Form. Click on Next.
    4. Enter the name for the new column for your Send Form button and click on Next.
    5. On the next page, you'll see the following option to turn On Prefill form fields to prepopulate the form. 

    Send Form Button: How to use a custom sender email? Image 1 Screenshot 20

    On the final window you can enter a message and recipient address and click on Create Column. The Send form button will be created on your Tables page and you can click on the Send Form button to send the pre-populated form. 

    Now, when you click on the Send Form button, an email that includes the prepopulated form will be sent to the email address you entered.

    Give it a try and let us know how it goes.