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How do I hide unanswered fields from appearing in my email upon submission?Asked by taugaming on April 20, 2016 at 05:34 AM
How do I hide unanswered fields from appearing blank in my email upon submission?
and when i receive an email with the form, I would like it to look like this:
so just to not show the unanswered fields once I receive the form
Yes it is possible to achieve your requirement by enabling "Hide Empty Fields on Emails" setting of your form. The following guide should help you: https://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts
Because of the UI changes, you will not be able to locate this feature as explained in the guide above. I would suggest you to add &old in the url of your form editor which will start displaying old interface again to you. Please check the screenshot below:
Please be noted that the "Hide Empty Fields on Emails" features only works with an unedited version of email alert. If you have edited your email alert, I would suggest you to please delete the existing email alert and add a new one.
Hope this helps.
Do get back to us if you have any questions.