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    How do I hide unanswered fields from appearing in my email upon submission?

    Asked by taugaming on April 20, 2016 at 05:34 AM

    How do I hide unanswered fields from appearing blank in my email upon submission?


    For example: 


    Name: Bob


    Job Role:

    Country: UK


    and when i receive an email with the form, I would like it to look like this:


    Name: Bob


    Country: UK


    so just to not show the unanswered fields once I receive the form



    Thank You



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    JotForm Support

    Answered by ashwin_d on April 20, 2016 at 07:06 AM

    Hello taugaming,

    Yes it is possible to achieve your requirement by enabling "Hide Empty Fields on Emails" setting of your form. The following guide should help you:  https://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts 

    Because of the UI changes, you will not be able to locate this feature as explained in the guide above. I would suggest you to add &old in the url of your form editor which will start displaying old interface again to you. Please check the screenshot below:


    Please be noted that the "Hide Empty Fields on Emails" features only works with an unedited version of email alert. If you have edited your email alert, I would suggest you to please delete the existing email alert and add a new one.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!