What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Forms Are Not Being Delivered to My Email

    Asked by drjax on May 03, 2016 at 03:50 PM

    Since April 28th I have received no form notifications even though 7 people have completed the Adult Intake.  I checked Submissions and they do not show there either.


  • Profile Image

    Answered by KadeJM on May 03, 2016 at 05:04 PM

    Is this http://www.jotformpro.com/form/43386416869974 the Adult Intake Form you are referring to having this email notification issue on?

    I checked your email notification setup and found you have the correct setup so I checked both of your email addresses but neither are listed in our bouncelist.

    Result: drxxx@xxxxx.com is NOT in the bounce list

    Result: sexxxx@sxxxx.com is NOT in the bounce list

    Are you not receiving the emails at either of the two addresses you have listed or just one?

    Have you tried checking your spam folder to make sure they didn't end up there?

    According to the Email History log for your account our servers are sending out emails normally.

    I'd suggest also referring to these two guides below which can help more.

    1 - https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    2 - https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues