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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving messages

    Asked by AtlantaBirthCenter on May 18, 2016 at 07:22 AM

    A client tried to contact us through the website and I have not received any messages since May 3rd. A quick glance at log-in here shows MANY messages that I haven't received! Why are they not being forwarded to me?

    receiving forwarded and not received shows
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    JotForm Support

    Answered by KadeJM on May 18, 2016 at 11:33 AM

    I've checked on this issue for you involving your report about not receiving your email notifications.

    I found this form here which is using this email address "info@atxxxxxxxxxxxnter.xxg" and the email notification is setup correctly.

    Also, when I checked your email address it was not listed in our bouncelist

    Result: info@atxxxxxxxxxxxnter.xxg is NOT in the bounce list

     

    And according to your Email History I found our servers are sending you the email notifications.

    I would suggest checking your spam folder to see if they ended up there.

    Additionally, please refer to these two guides for extra help with this type of problem.

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues