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    I am not receiving messages

    Asked by AtlantaBirthCenter on May 18, 2016 at 07:22 AM

    A client tried to contact us through the website and I have not received any messages since May 3rd. A quick glance at log-in here shows MANY messages that I haven't received! Why are they not being forwarded to me?

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    Answered by KadeJM on May 18, 2016 at 11:33 AM

    I've checked on this issue for you involving your report about not receiving your email notifications.

    I found this form here which is using this email address "info@atxxxxxxxxxxxnter.xxg" and the email notification is setup correctly.

    Also, when I checked your email address it was not listed in our bouncelist

    Result: info@atxxxxxxxxxxxnter.xxg is NOT in the bounce list


    And according to your Email History I found our servers are sending you the email notifications.

    I would suggest checking your spam folder to see if they ended up there.

    Additionally, please refer to these two guides for extra help with this type of problem.