What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happened to payment fields?

    Asked by sbnm on May 20, 2016 at 11:26 AM

    They all suddenly went away on all our forms? We didn't use the preset type of payment field, they were simple text fields that were labeled card type, number, etc.

    card all use card type
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    JotForm Support

    Answered by BDAVID on May 20, 2016 at 12:23 PM

    You were notified via email(sbnm@nmbar.org) that those fields were removed, since they are not allowed as part of our terms of use. Collecting sensitive credit card information is not allowed, your account can get suspended because of that: http://www.jotform.com/terms/ 

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    You must use any of our already integrated payment gateways if you need to have a payment form:

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Let us know if you have more questions, we will be glad to assist you.