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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can we get emails from you?

    Asked by Richard  on July 14, 2016 at 01:30 AM

    When trying to log in and reset the password, it says it has sent an email to the address we had... however we are not recieving emails.  We are also getting emails that people are using the form, but it is no longer coming to the same email address.  There must be some glitch to that address... can you forward to above email instead so we know how to get online?


    This is for the registration form we used under Candlewick.



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    JotForm Support

    Answered by BJoanna on July 14, 2016 at 05:25 AM

    I have just replied to your other post that was posted from email address da********.mb@gmail.com

    That email address was in the bounce list and because of that password reset emails were not sent. I have removed that email form bounce list and you should now be able to receive password reset link when you make another password reset request. 

    Also email Notification failed because mentioned email address was in the bounce list. You can view submitted data on submission page of your account. Inside of this guide you can find how to view form submissions: https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    Your email address is also in the bounce list.

    ri*****@can*****k.ca is IN the bounce list 

    Reason(s) : smtp; 550 "This mail cannot be forwarded because it was

    I have now removed it from the bounce list. 

    Please check this guides:

    How to Remove Your Email Address from Bounce List

    How to Prevent Email Bouncing Related Issues

    Hope this will help. Let us know if you need further assistance.