- GlobeT1Asked on July 15, 2016 at 03:09 PM
Love the site.
i just completed a form and it worked great when confirmation email was being sent from jotform address. Once I tried to configure my own SMTP, I havent been getting any of the test mails and I cannot either a) check the SMTP settings for the one I entered or b) delete it and try again
please advisePage URL:
- KadeJMAnswered on July 15, 2016 at 05:49 PM
To my understanding you are having an issue with using and receiving email notifications via smtp.
We have a guide here to walk you through this properly to ensure you've set your smtp up correctly.
I checked the email addresses you are using and none of them are listed in our bouncelist even though I can see in your email history many have failed to send which I think was probably because of attempting to set up the smtp it seems.
You may need to whitelist jotform addresses with your email host since you are using a custom email address as sometimes that can block us from sending to you properly.
Also, you can refer to these guides for more help: