Submissions not being forwarded

  • RamaZang
    Asked on August 1, 2016 at 10:42 AM

    All the submissions ar not bieng forwarted til the mail i have signed. What to do, i really need it to send mi notifications.

    Sincierly Birgitte

  • Jan
    Replied on August 1, 2016 at 12:25 PM

    Your email address is not in the bounce list. The mail logs shows that the most recent submission was sent to your email.

    Submissions not being forwarded Image 1 Screenshot 20

    It is possible that you are listed in the bounce list a while ago and it just got removed. You should be able to receive new notifications now since your notifier is configured correctly.

    If you are still not getting notifications, let us know so that we can further investigate.

    You might want to whitelist our mail servers and IP addresses. Also, please check these guides:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.