What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions not being forwarded

    Asked by RamaZang on August 01, 2016 at 10:42 AM

    All the submissions ar not bieng forwarted til the mail i have signed. What to do, i really need it to send mi notifications.

    Sincierly Birgitte

    submissions not forwarded email email notifications notifications
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    JotForm Support

    Answered by Jan on August 01, 2016 at 12:25 PM

    Your email address is not in the bounce list. The mail logs shows that the most recent submission was sent to your email.

    It is possible that you are listed in the bounce list a while ago and it just got removed. You should be able to receive new notifications now since your notifier is configured correctly.

    If you are still not getting notifications, let us know so that we can further investigate.

    You might want to whitelist our mail servers and IP addresses. Also, please check these guides:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.