What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your email history and I can see that you are referring to the yahoo address of firstname.lastname@example.org. The emails failed to send to their address. You can also check this on your account by following this guide: How to View All Your Form Email History
That address was added to the bounce list, which is why the emails failed to send. I would like to inform you that I have now removed the email address from the bounce list so they should receive the next emails successfully.
To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. You can also check out our guide on How to Remove An Email Address from Bounce List.
Hello , sent a test and client didn nit get email. and idea?
I have checked your Yahoo email address and it seemed to be in our bounce list again, I have removed it and submitted your form, I can see the email was successfully sent, you can also check this by following the guide about email history given by my colleague above.
If you're still not receiving emails, please also check your email address in our bounce list: How-to-remove-your-email-address-from-bounce-list
Please test your email notification by submitting your form, using the "Test Email" button in the email wizard will send the email to the email address set up in your account.
Do let us know how it goes.